NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

CSA1197

Posted by Courses and Jobs

Course Title and Description

NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

Ref: 603/0483/2
Sector: Health, Public Services and Care, Health and Social Care

Level: Level 2
Minimum Entry Age: 14
GLH: 94
TQT: 150

Awarding body: NCFE
Course Price:

Unit Overview:

What does this qualification cover?

The objectives of this qualification are to help learners:

• develop an awareness of customer service in health and social care
• understand how to communicate effectively in a health and social care setting
• understand the needs of customers who access health and social care services
• understand teamwork in health and social care settings.

What is a nested qualification?

This qualification is nested. Qualifications within a nested suite allow learners to be topped up to a qualification that is the same level and subject within the Award, Certificate structure. This can be done by self-service through the Portal. Qualification nests and top-up pricing can be found in our fees list.

Who is it suitable for?

This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings.

This qualification is suitable for learners aged 14 and above.

What are the entry requirements?

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.

How is this qualification structured?

To be awarded the Level 2 Certificate in Customer Service for Health and Social Care Settings, learners are required to successfully complete 4 mandatory units.

How is it assessed?

To achieve the Level 2 Certificate in Customer Service for Health and Social Care Settings, learners must successfully demonstrate their achievement of all learning outcomes of the units as detailed in the qualification specification.

The Level 2 Certificate in Customer Service for Health and Social Care Settings is internally assessed.

What related qualifications can you progress to?

Learners who achieve this qualification could progress to:

• Level 2 Certificate in Common Health Conditions
• Level 2 Certificate in Awareness of Mental Health Problems
• Level 2 Certificate in Understanding Working in the Health Sector
• Level 2 Certificate in Preparing to Work in Adult Social Care
• Level 2 Certificate in Working in the Health Sector.

Which type of job roles can you apply for on completion?

This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.

Distance or online training is available.

Ask about payment plan or student loan.

For more information visit our website https://coursesandjobs.co.uk/
or speak to an advisor on: 020 3475 9775.

This course can be done remotely online with an assigned tutor and assessor.
A work placement will be required but can be arranged.

East London branch: 3 Oakfield House, Ilford, Essex IG11EF

About The Course

Posted 9 November 2021
Deadline 9 February 2022
Offer Type Online and Distance Learning
Category S-Healthcare
Sector Healthcare
Qualification Level Level 2
Total Units
Awarding Body NCFE
Duration At your own pace
Delivery Route Online Course Only
Career Level Student
Available to Start Immediately

Funding and Eligibility

Price for students not eligible for funding (if applicable)
Deposit Required Can be negotiated based on your current circumstances
Experience Required None
Previous Qualification Required None Required
Course Pathway Courses for both Work & University Progression
Course Funding Options Self-funded - Payment Plan Available
Payment Plan Yes
DBS Required Yes
Allowance Available Other - Can be Discussed
Social Services - Service Users Not Applicable
Suitable for Those on Benefits Yes - Universal Credit

Additional Information

About The Advertiser

Organisation Name Courses and Jobs
Contact Person The Advertising & Referrals Team
Phone Number 020 3475 9775
Address

3 Oakfield House, Ilford, Essex

Postcode IG11EF
ID ADM4195

Advertiser Profile


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